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FAQ


SHIPPING...

Due to the nature of our products we are currently shipping Australia Wide using a combination of couriers. 

International Customers feel free to contact us directly with any enquiries and possibilities to ship some of our smaller items.

Local collection from Arana Hills, North Brisbane is also available.  Please enter code LOCALPICKUP at the checkout to avoid incurring shipping costs if you are wanting local collection.  

WAIT TIMES...

We try to keep a few of our major items in stock.  Custom orders are handmade upon ordering with wait times indicated on each product.  During peak times, such as Christmas or during promotion, wait times may increase however we will keep you informed every step of the way.

Should you require your order by a specific date, please contact us to discuss.

RETURNS...

If you have a problem with the goods you have purchased, please contact us ASAP.  We will be happy to discuss options with you to 

a. return the item (at your cost) and choose a refund or replacement, or; 

b. keep the item and get compensation for any drop in value.   

PAYMENTS...

The website allows you to pay via PayPal or Credit Card (Mastercard/Visa).  Should you wish to use Direct Deposit please contact us directly for your order.  Custom Orders will be started once payment is received.