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FAQ


SHIPPING...

Due to the nature of our products we are currently shipping Australia Wide using a combination of couriers or Australia Post.

Please allow 2-3 days for your order to be processed and packed.  there may be delays during peak seasons.  If you require earlier please add comment or contact us ASAP.

*WE ARE CURRENTLY EXPERIENCING DELAYS DUE TO COVID-19. THANKS FOR YOUR PATIENCE. 

International shipping is available (excluding large furniture items) Please contact us with your shopping list and we can provide an accurate shipping cost and invoice via PayPal. Cost depend on total weight and destination country.

Local collection from Arana Hills, North Brisbane is also available.  Please enter code LOCALPICKUP at the checkout to avoid incurring shipping costs if you are wanting local collection.  

WAIT TIMES...

We are moving to a new "ready to ship" system with most of our handmade range, so you don't have to wait as long!  There will be limited releases each month.  Otherwise please read carefully any wait times on individual products.  During peak times, such as Christmas or during promotion, we may offer preorders however we will keep you informed every step of the way.

Should you require your order by a specific date, please contact us to discuss or write in comments.  

LAYBYS...

Yes we do offer laybys! Our layby terms are flexible, making it easy for you to budget for those bigger Christmas, brithday or just because purchases.  Please  contact via email with your layby wishlist and we will organise your invoice/payment plan!  Please note sale or clearance items are not available for layby. 

RETURNS...

If you feel the goods you have purchased as faulty, please contact us ASAP i.e. upon opening.  We will be happy to discuss options with you to 

a. return the item (at your cost) and choose a refund or replacement, or; 

b. keep the item and get compensation for any drop in value.   

We do not offer refund for "change of mind" so please choose carefully, and if you require further information please contact us prior to placing your order. 

PAYMENTS...

The website allows you to pay via PayPal or Credit Card (Mastercard/Visa).  Should you wish to use Direct Deposit please contact us directly for your order.  Custom Orders will be started once payment is received.