FAQ

 

SHIPPING...

Due to the nature of our products we are currently shipping Australia Wide using a combination of couriers or Australia Post.  As many products are consider bulky or oversize, the shipping costs do reflect this.  Unfortunately shipping costs are out of our control, but we do our best to find the most economical options for you.   

Please allow 2-3 days for your order to be processed and packed.  This is a family owned, solo operated business.  There may be delays during peak seasons.  Orders are generally shipped on Mondays, Wednesday and Fridays.   If you require by a specific date, please add comment or contact us ASAP to confirm.

Local collection is available from Arana Hills, North West Brisbane.

International shipping whilst is available is very expensive.  e.g. ranging betwenn $350- $600AUD for shipping costs alone of playstands.  Please contact us with your shopping list and we can provide an accurate shipping cost and invoice via PayPal. Cost depend on total weight and destination country.

WAIT TIMES...

Please read carefully any wait times on individual products as some larger items are made to order due to the many custom options.  During peak times, such as Christmas there may be additional delays however we will keep you informed every step of the way.

Should you require your order by a specific date, please contact us to discuss or write in comments.  We will always do our best to accomodate any specific requirements.

RETURNS...

If you feel the goods you have purchased as faulty, please contact us ASAP i.e. upon opening.  Our products go through thorough quality checks before they are packaged and sent, so we will discuss the details with you to determine if any damage occured during transit or upon opening.  This is usually able to be determined from the photos, please send clear photos to assist.   Please note as our products are made from timber we consider the unique grain, knots and occasional borer holes/marks made in the original tree a feature not a fault. 

should there be a fault discovered, We will be happy to discuss options with you.  an example of options may be 

a. return the item (at your cost) and choose a refund or replacement, or; 

b. keep the item and get compensation for any drop in value.   

Please note any postage costs in relation to returns  are the responsibility of the customer, the same as a customer would be expected to return an item in store. 

REFUNDS...

Once you receive your order, we do not offer refund for "change of mind" so please choose carefully, and if you require further information please contact us prior to placing your order.  

PAYMENTS...

The website allows you to pay via PayPal or Credit Card (Mastercard/Visa) including after pay features.  Laybys may also be arranged.  

LAYBYS...

Yes we do offer laybys! Our layby terms are flexible, making it easy for you to budget for those bigger Christmas, brithday or just because purchases.  Please use the playstand layby or Christmas Layby product options and leave a list of specifics in the order comments.  We will then set up your invoice.  Please note this is not a deposit, then pay on completion system.  regular repayments are required.    Sale or clearance items are not available for layby.  
If for any reason you are having difficulties with payments or need to cancel your layby, please contact us ASAP.  In most cases this can be refunded less bank or paypal fees.  We can arrange a store credit for any balance already paid, pause, or extend your layby to suit your budgeting needs.    

WHOLESALE OPPORTUNITIES...
If you are a retailer, please contact us to discuss the possibilities of stocking our products.